Shipping policy

Shipping Policy

Last Updated: [30/08/26]

At Quick Silk™, we work hard to process and deliver your order as quickly and smoothly as possible. This Shipping Policy explains how we process, ship, and deliver orders to customers around the world.

📦 Order Processing

Once your order has been successfully placed, please allow [1–3 business days] for processing before your order is shipped.

Orders are generally processed on business days only. Processing times may be affected by:

  • High order volumes
  • Public holidays
  • Product availability
  • Shipping carrier delays
  • Customs processing
  • Other circumstances outside our reasonable control

If there is a significant delay with your order, we will make reasonable efforts to notify you using the contact information provided at checkout.

🇮🇱 Shipping to Israel

We offer shipping to customers located in Israel.

Estimated Delivery Time

After your order has been processed and shipped, estimated delivery is:

3-15 business days

Delivery times are estimates only and may vary depending on the delivery location, shipping carrier, and other factors.

Shipping costs, where applicable, will be displayed at checkout before you complete your purchase.

🌍 International Shipping

Quick Silk™ ships to selected countries and regions around the world.

Estimated International Delivery Time

Estimated delivery times may vary depending on the destination.

5-25 business days for INTERNATIONAL DELIVERY

International deliveries may be affected by:

  • Customs clearance
  • Local postal services
  • Import regulations
  • Weather conditions
  • Public holidays
  • Other carrier-related delays

We cannot guarantee exact delivery dates unless expressly stated otherwise.

📍 Shipping Destinations

We currently ship to:

🇮🇱 Israel,usa

🌎 Selected international destinations

If your country is not available during checkout, we may not currently offer shipping to that location.

💰 Shipping Costs

Shipping costs are displayed during checkout before payment is completed.

We may offer:

  • Free shipping promotions
  • Standard shipping
  • Other available shipping options

The available shipping methods and costs may vary depending on your delivery location.

Any free-shipping offer is subject to the terms displayed on our website or during checkout.

🌍 Customs, Duties and Import Taxes

For international orders, your shipment may be subject to:

  • Customs duties
  • Import taxes
  • VAT or similar taxes
  • Other charges imposed by your local authorities

Unless otherwise clearly stated at checkout, these charges are the responsibility of the customer.

Customs policies vary by country, and we do not control customs authorities or guarantee that a shipment will not be subject to additional charges.

We recommend checking with your local customs authority if you have questions about potential charges before placing an order. Shopify also advises merchants to clearly disclose possible import fees and customs charges when selling internationally.

🔎 Order Tracking

Where tracking is available, you will receive tracking information after your order has been shipped.

Please allow some time for tracking information to become active after receiving your shipping confirmation.

Tracking availability may vary depending on the shipping carrier and destination.

⏰ Delivery Delays

While we aim to deliver orders within the estimated timeframes, delays can occasionally occur.

Quick Silk™ is not responsible for delays caused by circumstances outside our reasonable control, including:

  • Shipping carrier delays
  • Customs processing
  • Incorrect or incomplete delivery information provided by the customer
  • Severe weather
  • Strikes
  • Public holidays
  • Other unforeseen events

However, nothing in this Shipping Policy limits any mandatory consumer rights that may apply under applicable law.

For customers in the EU, for example, unless another delivery time is agreed, goods generally must be delivered without undue delay and no later than 30 days after the contract is concluded; mandatory local consumer rights may also apply.

📬 Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address.

Please review your shipping information carefully before completing your order.

If you notice an error in your shipping address, please contact us as soon as possible at:

📧 quicksilky.support@gmail.com‬‏

We will make reasonable efforts to assist you if the order has not yet been processed or shipped.

Once an order has been shipped, we may not be able to change the delivery address.

📦 Lost, Damaged, or Missing Packages

If your package arrives damaged, please contact us as soon as possible and provide:

  • Your order number
  • A description of the issue
  • Photos of the package and product, where available

If you believe your package has been lost or has not been delivered, please contact us so we can investigate the issue with the relevant shipping provider.

Nothing in this section limits any mandatory rights you may have under applicable consumer protection law.

🪒 Product Issues

If you receive a product that is:

  • Damaged
  • Defective
  • Incorrect
  • Different from the product ordered

Please contact us at:

📧 quicksilky.support@gmail.com‬‏

We will review the issue and provide an appropriate solution in accordance with our Return & Refund Policy and applicable law.

🇮🇱 Special Information for Customers in Israel

Customers located in Israel may have mandatory rights under applicable Israeli consumer protection laws.

Nothing in this Shipping Policy is intended to limit rights that cannot legally be excluded, including applicable rights relating to:

  • Delivery of products
  • Cancellation of transactions
  • Refunds
  • Defective or non-conforming products
  • Failure to provide products in accordance with the transaction terms

Israeli consumer-protection guidance also provides specific rules concerning cancellation methods, refunds, and cases involving defects, non-conformity, or failure to deliver on time.

🌍 International Consumer Rights

Consumer protection laws vary depending on the country or region where you live.

Where mandatory laws in your country or region provide you with rights that cannot legally be limited or excluded, those rights will take precedence over any conflicting provision in this Shipping Policy.

This may include rights relating to:

  • Delivery deadlines
  • Delayed delivery
  • Non-delivery
  • Damaged products
  • Product conformity
  • Refunds and cancellations

When selling internationally through Shopify, merchants may need to comply both with laws applicable where the business operates and with applicable laws in the markets where they sell or ship.

📞 Contact Us

If you have any questions about shipping or your order, please contact us:

Quick Silk™

📧 Email: quicksilky.support@gmail.com‬‏
🏢 Business Name: quicksilky managed by Mia Group
📍 Business Address: israel,hadarom

⚖️ Policy Updates

We may update this Shipping Policy from time to time.

Any changes will be posted on this page with an updated “Last Updated” date.