Return & Refund Policy

Last Updated: [30/08/26]

At Quick Silk, we want you to feel confident and satisfied with your purchase. If you are not completely satisfied with your order, we are here to help.

📦 30-Day Return Policy

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item must be:

• Unused and in its original condition
• Returned with all original parts and accessories
• Returned in its original packaging, where reasonably applicable
• Accompanied by proof of purchase or order information

Please note that this policy does not limit or replace any mandatory consumer rights that apply in your country or region.

🪒 Hygiene & Personal Care Products

Because Quick Silk is a personal grooming product, items that have been used may not be eligible for return for hygiene and health reasons, except where the product is defective, damaged, incorrect, or where applicable law provides otherwise.

Where local consumer protection laws provide additional return or cancellation rights, those rights will always apply.

❌ Damaged, Defective, or Incorrect Items

If you receive an item that is:

• Damaged
• Defective
• Incorrect
• Different from the product you ordered

Please contact us as soon as possible after receiving your order.

Include your order number and, where possible, photos or videos of the issue. We will review your request and work to provide an appropriate solution, which may include a replacement or refund in accordance with applicable law.

💳 Refunds

Once we receive and inspect your returned item, we will notify you about the status of your refund.

If your return is approved, your refund will be issued to your original payment method.

Please note that banks and payment providers may require additional processing time before the refund appears in your account.

🚚 Return Shipping Costs

Unless the item is defective, damaged, incorrect, or applicable law requires otherwise, customers are responsible for the cost of returning the item.

If the return is the result of an error on our part or a defective product, we will provide an appropriate solution regarding the return shipping costs.

🔄 Exchanges

If you receive a damaged, defective, or incorrect item, please contact us and we will assist you with a replacement or other appropriate solution, subject to product availability and applicable law.

🌍 International Orders

We proudly serve customers in multiple countries.

Consumer protection laws may vary depending on the customer's country or region. Where mandatory local consumer protection laws provide customers with additional rights, including cancellation, return, refund, repair, or replacement rights, those laws will apply and will take precedence over this policy.

For example, consumers in the European Union generally have a statutory right to withdraw from eligible distance purchases within 14 days, subject to applicable exceptions and conditions.

🇮🇱 Customers in Israel

Customers in Israel may have statutory cancellation and refund rights under the Israeli Consumer Protection Law and related regulations.

Where applicable, Israeli law may provide specific cancellation periods, refund obligations, and rules regarding cancellation fees. In cases where a customer cancels due to a defect, non-conformity, or other circumstances protected by law, mandatory consumer rights will apply. Israeli law may generally permit cancellation fees of up to 5% of the transaction value or ₪100, whichever is lower, where such fees are legally applicable; however, our 30-day policy does not charge a cancellation fee unless a charge is expressly permitted and required under the circumstances by applicable law.

📩 How to Start a Return

To request a return, please contact us at:

Email: quicksilky.support@gmail.com‬‏

Please include:

• Your full name
• Order number
• The email address used for the order
• The reason for your return
• Photos or videos, if the item is damaged or defective

We will provide you with further instructions regarding your return.

⚖️ Legal Notice

Nothing in this Return & Refund Policy is intended to limit, exclude, or override any mandatory consumer protection rights that cannot legally be excluded under the laws applicable to your purchase.